Support center
Help travelers install and activate fast.
Support design should prevent tickets: compatibility, install timing, QR scan, APN, roaming, refunds, and provider-specific notes.
Installation
iPhone, Samsung, Pixel, manual SM-DP+ setup, app install.
No service
Network selection, data roaming, APN, destination arrival.
Refunds
Unused eSIMs, installed eSIMs, provider policies, manual review.
Should I turn roaming on?
For most travel eSIMs, roaming should be enabled only on the travel eSIM line.
Why did my validity start early?
Some providers start validity at install. Plan cards must clearly show activation policy.
Can I refund an installed eSIM?
Usually no, but provider terms vary. Store terms and show before purchase.